Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Returns and Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at theposhpagodabykwi@gmail.com.

We have a 14- return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at theposhpagodabykwi@gmail.com. Please note that returns will need to be sent to the following address: 5750 Heards Forest Drive, Atlanta, GA 30328. Returns are accepted from US addresses only. 

Return shipping is the customer's responsibility - unless your item arrived damaged or incorrect, in which case we cover return shipping with a prepaid label. 

You can always contact us for any return question at theposhpagodabykwi@gmail.com.

Damages and issues
If your order arrives damaged or goes missing in transit, please email us with 48 hours of delivery with photos and your order number. 

Final Sale:

Earrings (for hygiene), custom or personalized pieces, and items marked, "final sale" cannot be returned.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at theposhpagodabykwi@gmail.com.